In the customer area you can offer us your articles BenQ for the spare part production, for that you click at -Meine sales on article offer. There you can then enter your article you would like to offer spare parts.
There you enter the article name as well as the model number, with the article description you enter all important relevant data, in which state the device is, if it is defect or functional and as good as possible indicate all
deficiencies as well as the accessories which belong to it. As soon as the article has been accepted, you will see this under View my articles, where you will be informed of the delivery address exactly where the article has to be sent.
There you enter then also the transport enterprise for example DHL and the transmission number, so that one can understand whether your article also arrived.